After sale service
Professional after-sales guarantee | Ensuring continuous and efficient operation of every production line
Equipment delivery is just the beginning. Stable production is our common goal. We provide full lifecycle technical services for robot palletizing production lines and various automated production lines - from installation and commissioning to daily operation, from team training to future upgrades. There are always professional engineers behind you.
-1- 24-hour online guidance · Immediate response
If you have any questions during the production process, there is no need to wait.
7×24-hour technical support hotline: Engineers are online to answer questions and remotely troubleshoot issues
Remote diagnosis and program assistance: Through the network, quick intervention is achieved to solve most operational abnormalities.
Instant messaging channels: WeChat / Exclusive service group / Email work order. You can choose any of them.
Common issues (such as operation lag, alarm codes, parameter adjustments) usually receive a timely response within 30 minutes.
-2- The entire training program · Enable your team to truly master the equipment
We firmly believe that the best service is to enable customers to no longer rely on services. Therefore, we offer a systematic and implementable training plan.
On-site operation training: Engineers provide face-to-face explanations on daily operations such as start-up and shutdown, production switching, and manual intervention.
Maintenance and Care Course: Key points for daily inspection, weekly inspection, and monthly inspection, identification and replacement of wear-prone parts
Program Debugging Basics: Basic programming for technicians, trajectory optimization, and stack mode adjustment
Enhancement of safety regulations: Ensure that every operator is familiar with key rules such as emergency stop and safety barriers.
-3- Upgrading and Renovating · Revitalizing Old Production Lines with New Value
Your production line doesn't have to be completely replaced due to changes in demand. We offer flexible upgrading and renovation services.
Program function upgrade: Add new models of product picking, stacking mode, mixed code logic, etc.
Hardware expansion: Addition of conveying section, visual system, safety grating, and remote monitoring module
Control system iteration: Old controllers are replaced with new ones to enhance stability and compatibility
Energy efficiency optimization: Optimize the robot's movement path to reduce energy consumption and mechanical wear.
The engineers can first conduct a remote assessment, provide a renovation plan and a quotation, and then proceed with the on-site implementation after confirmation, without affecting the normal production schedule.